pattern，design

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 1. Customer insights

understanding customers rather than just asking what they want

The Empathy Map

2. Ideation

Thus, ideation has two main phases: idea generation, where quantity matters, and synthesis, in which ideas are discussed, combined, and narrowed down to a small number of viable options.

 3. Visual thinking

post-it notes

drawing

pattern，design

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原文地址：https://www.cnblogs.com/smile-fish/p/12321881.html